Alltel is a specialist carrier of Australian 1300 Numbers

Add-on Services to Supercharge your 1300 Number

1300 Numbers provide more than just a highly marketable inbound telephone number.

They are compatible with a range of powerful add-on services that can help take your business to the next level - improve customer service, enhance your brand image and increase campaign response rates.

For expert advice on our range of add-on services and how they can work for your business, call our Business Consultants on 1300 255 835.

 

Live Phone Answering Services

Messages 24/7: Need someone to answer your phone on your business’ behalf? A professional, Australian-based live answering service operator will answer calls in your business name (24/7), then forward the message to one or more of your team via SMS or email.

Live Answering Services start from an affordable $29 a month.

Reception Connect: This is a premium phone answering service (also known as a 'Virtual Receptionist') where your business phones are answered by a live receptionist who then contacts you to decide whether you’re available to take the call. If you can’t take the call, a message will be sent to you via SMS or email.

“Virtual Receptionist” services start from just $49 a month.

Get more information about Live Phone Answering Services from Alltel's main website.

 

Business Introduction: Business Intro Service

Your phone is answered by a professionally recorded, customised message before the call is connected through to you. Present your company in a more professional manner with 'Business Intro' for just $10 a month plus $60 setup fee.

 

Call Forwarding (IVR) Menus

Call Forwarding or Interactive Voice Recognition Menus (IVR), allow callers to select a destination for their call, for example a specific department, team member, or an operator (e.g., a live answering service) - “For Sales, Press 1; For Finance, Press 2." Call Forwarding Services are available from $25 a month.

Learn more about Call Forwarding options for your 1300 number.

 

Call Routing

Call Routing provides a highly flexible way to divert incoming calls based on the needs of your business (e.g., handling of seasonal trading peaks and directing callers to their nearest outlet).

You can choose to route incoming calls based on:

  • the time of day
  • location of a caller
  • number being called and
  • whether your answer point is busy or not.

The good news is that we provide our most popular call routing options for free. Get more details about our Call Routing options.

 

Fax2Email and Voice2Email

A Voice2Email service provides an effective solution on those occasions that you’re unable to take calls but require immediate notification. Voice messages are converted into email then sent to you to respond to when you're available.

Fax2Email allows you to send and receive faxes without the need for a fax machine. Voice2Email and Fax2Email services start from $9.50 per month. Information about these two services is available at Alltel's main website.


Get a customised telecommunications solution for your business

Contact our Business Consultants on 1300 255 835 or send us an email.

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